RT Book,_Section T1 Social Actions and Corporate Social Responsibility in the Public Service Media of Spain, France and Portugal A1 Rodríguez Vázquez, Clide A1 Rodríguez Fernández, María Magdalena A1 Fernández Lombao, Tania A1 Membiela Pollán, Matías A2 Rocha, Álvaro A2 Adeli, Hojjat A2 Dzemyda, Gintautas A2 Moreira, Fernando A2 Correia, Ana Maria Ramalho K1 Corporate social responsibility K1 Global Reporting Initiative K1 Public service media K1 European public radiotelevisions K1 Society K1 Communication AB This research focuses on determining how, at present, the European Public Radio Televisions of Spain, France and Portugal use the model of performance indicators, with special emphasis on the Society category and within it, specifically on social actions. The methodology used is based on the content analysis of reports and balances on Corporate Social Responsibility of the three European public corporations.The results show, on the one hand, the manifest concern of the corporations in the creation and execution of social actions related to aspects such as solidarity, equality, gender rights, disability, or the environment, aimed at the population by virtue of their public service function; and, on the other hand, the scope and uneven effectiveness of the programs and practices to evaluate and manage the impacts of the operations in the related communities PB Springer SN 978-3-030-72654-6 SN 978-3-030-72653-9 SN 2194-5357 YR 2021 FD 2021 LK https://hdl.handle.net/10347/38371 UL https://hdl.handle.net/10347/38371 LA eng NO Rodríguez-Vázquez, C., Rodríguez-Fernández, MM., Fernández-Lombao, T., Membiela-Pollán, M. (2021). Social Actions and Corporate Social Responsibility in the Public Service Media of Spain, France and Portugal. In: Rocha, Á., Adeli, H., Dzemyda, G., Moreira, F., Ramalho Correia, A.M. (eds) Trends and Applications in Information Systems and Technologies. WorldCIST 2021. Advances in Intelligent Systems and Computing, vol 1368. Springer, Cham. https://doi.org/10.1007/978-3-030-72654-6_37 NO This version of the book chapter has been accepted for publication, after peer review (when applicable) and is subject to Springer Nature’s AM terms of use, but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: https://doi.org/10.1007/978-3-030-72654-6_37 NO This research is part of the activities linked to two research projects. The first project “Nuevos valores, gobernanza, financiación y servicios audiovisuales públicos para la sociedad de Internet: contrastes europeos y españoles” (code RTI2018-096065-B-I00) of the State R + D + I Program oriented to the Retos de la Sociedad del Ministerio de Ciencia, Innovación y Universidades y del Fondo Europeo de Desarrollo Regional (FEDER). The second project “Participación ciudadana y medios de comunicación públicos. Análisis de experiencias de co-creación audiovisual en España y en Europa” (PARCICOM) (code RTI2018-093649-B-I00), funded by the Convocatoria 2018 de Proyectos de I + D + I “Retos Investigación”, of the State Program for R + D + i oriented to the Retos de la Sociedad, Ministerio de Ciencia, Innovación y Universidades, for the period 2019–2021 DS Minerva RD 26 abr 2026