RT Journal Article
T1 From role conflict situations to employees’ extra-role and hostility behaviors. The role of cynicism
A1 López Cabarcos, María Ángeles
A1 López Carballeira, Analía
A1 Ferro Soto, Carlos
K1 Role conflict
K1 Cynicism
K1 Extra-role behaviors
K1 Hostility behaviors
K1 Personal resources
K1 Job resources
AB PurposeThis research highlights the importance of the well-being of police professionals, as they are responsible for ensuring public safety.Design/methodology/approachUsing structural equation modeling and multigroup analysis on a sample of 180 public police officers, the study examines the mediating role of cynicism between role conflict and organizational citizenship behavior (OCB) and hostile behaviors. It also explores how personal resources—compassion and esteem—and job resources—social support—moderate these effects.FindingsThe findings reveal that cynicism fully mediates the relationships between role conflict and both OCB and hostile behaviors. Additionally, compassion moderates the relationship between role conflict and cynicism, social support moderates the relationship between cynicism and OCB, and esteem moderates the relationship between cynicism and hostile behaviors.Originality/valueThe study underscores the need for designing strategies focused on the human dimension and well-being of police professionals in the workplace.
PB Emerald
SN 1363-951X
YR 2025
FD 2025
LK https://hdl.handle.net/10347/43371
UL https://hdl.handle.net/10347/43371
LA eng
NO López-Cabarcos MÁ, López-Carballeira A, Ferro-Soto C (2025;), "From role conflict situations to employees’ extra-role and hostility behaviors: the role of cynicism". Policing: An International Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/PIJPSM-12-2024-0210
NO This is the manuscript of an article that has been accepted for publication
DS Minerva
RD 23 abr 2026