RT Journal Article
T1 To engage or not to engage in organisational citizenship behaviour: that is the question!
A1 Vázquez Rodríguez, Paula
A1 Romero Castro, Noelia María
A1 Pérez Pico, Ada María
K1 Fuzzy-set qualitative comparative analysis (fsQCA)
K1 Organisational citizenshipbehaviour (OCB)
K1 Affective commitment
K1 Laissez-faire leadership
K1 Bullying at work
AB Organisational citizenship behaviour (OCB) can be defined as discretional, voluntary and useful informal behaviour that is not directly acknowledged by the organisation’s formal reward system. Such behaviour refers to actions that go beyond performing the tasks defined as part of one’s job. Previous studies have shown that organisations that promote OCB can notably improve their productivity and efficiency. It is therefore important to know what causes employees to engage in OCB rather than just limiting themselves to doing what is strictly expected at work. However, it is more important to know why they do not engage in OCB. Using a sample of public prison employees and the fsQCA method, this study examines how the combined effects of organisational characteristics, leadership behaviours and individual characteristics lead to the absence of OCB. The results indicate that the absence of affective commitment, or job satisfaction, or interactional justice is a necessary condition for the absence of OCB. Four conditions are identified as sufficient, and the absence of affective commitment and the presence of laissez-faire leadership are found to be the most relevant conditions for the absence of OCB. Managerial implications and directions for future studies are discussed at the end of the paper.
PB Taylor and Francis
SN 1331-677X
YR 2021
FD 2021
LK http://hdl.handle.net/10347/32982
UL http://hdl.handle.net/10347/32982
LA eng
NO Paula Vázquez-Rodríguez, Noelia Romero-Castro & Ada M. Pérez-Pico (2021). To engage or not to engage in organisational citizenship behaviour: that is the question!, Economic Research-Ekonomska Istraživanja, 34:1, 2506-2521, DOI: 10.1080/1331677X.2020.1833743
DS Minerva
RD 28 abr 2026